Need help? Find our frequently asked questions here. If you can't find a solution, feel free to email us at help@maitekalnina.com
FALL SALE
50% OFF SITEWIDE + GET 2 FREE CHARMS
1. add to cart at least 1 bag of your choice
2. add to cart 2 bag charms and they will turn FREE automatically
There is no limit to the number of times you take profit of the offer. (i.e: purchase 3 bags and get 6 FREE charms on your order)
Please note: we are not responsible if you forgot to take profit of the on-going sale when placing your order. If your order was already processed, we will not be able to apply the discounts that you missed.
Maite Kalnina bags are crafted from premium genuine leather and finished with high-grade stainless steel hardware (18k gold-plated on gold hardware models) for lasting durability and elegance.
Our heaviest bags weigh 0.7 kg approximately, making them easy to carry all day.
Every Maite Kalnina bag is designed to be with you for a lifetime.
But we know that life happens. That’s why we offer a LIFETIME WARRANTY on all our bags.
The WARRANTY covers anything that should never happen to your bag.
Simply email a photo of the damaged item to our support team at help@maitekalnina.com, along with your order number, and we'll take care of the rest— whether it's sending a replacement or offering Maite Kalnina store credit for something new. No questions, no hassle.
Please note: our Lifetime Warranty covers only what we guarantee won’t happen. We cannot replace items that are lost, stolen, intentionally damaged, or damaged by third parties. Photos are required to process claims, and failure to provide them voids the warranty.
Maite Kalnina applies a fair use policy and reserves the right to decline claims if the warranty is being misused.
Maite Kalnina products are made using genuine leather. It is impossible to guarantee that its appearance will remain unchanged with standard use. Marks or irregularities may stand out; however, they should not be seen as flaws as they are inherent to the materials and techniques used.
To avoid any occurrence of color transfer, we recommend that you avoid putting it in direct contact with clothing or other surfaces in contrasting colors.
If this product has metal components, we recommend protecting those from liquids, harsh chemicals, and sudden impact against hard surfaces.
To care for this product, gently rub any residue off with a soft, dry, natural-colored cloth. If it comes into contact with liquids, pat it immediately and leave it to dry in fresh air. Do not use neutral or aggressive chemicals to clean. Do not machine-wash. Instead, we recommend seeing a cleaning specialist. Do not expose the product to direct sources of heat or sunlight for prolonged periods. After each use, we advise keeping it in its pouch to protect it from light, dust, and moisture.
Maite Kalnina disclaims all liability in the event of consumer non-compliance with the care and handling instructions set forth above or any improper use. Please contact our customer service at help@maitekalnina.com for more information or assistance.
Order Processing
Orders are typically processed and shipped within 1-3 business days.
You will receive an order confirmation when your order has been placed. Please verify:
order details, customer information, shipping address
If there is an issue, please contact our customer support at help@maitekalnina.com
Shipping
You will also receive a shipping confirmation and tracking number when your package is in transit. Notifications for order and shipping/tracking will be sent to the email address provided at purchase, or to your contact phone number. Please double check junk and spam mail folders, in case your confirmation has been received there. Also allow us up to 3 business days before contacting us in case you did not receive your tracking number yet.
Our customer support can assist with tracking numbers and package deliveries. Please always provide your order number when sending inquiries to help@maitekalnina.com
Estimated Delivery Times
USA: Delivered within 5-8 business days
Canada: Delivered within 8-10 business days
United Kingdom: Delivered within 4-6 business days
Australia: Delivered within 5-8 business days
Europe: Delivered within 5-8 business days
Middle East: Delivered within 7-10 business days
Rest of World: Delivered within 5-10 business days
For more information about shipping, please visit our Shipping Policy.
If you're not happy with your purchase, please contact our customer support here.
We offer easy returns and exchanges to ensure you have a positive experience with us.
Please refer to our Return Policy for detailed instructions.
Order Processing
Orders are typically processed and shipped within 1-3 business days.
You will receive an order confirmation when your order has been placed. Please verify:
order details, customer information, shipping address
If there is an issue, please contact our customer support at help@maitekalnina.com
Shipping
You will also receive a shipping confirmation and tracking number when your package is in transit. Notifications for order and shipping/tracking will be sent to the email address provided at purchase, or to your contact phone number. Please double check junk and spam mail folders, in case your confirmation has been received there. Also allow us up to 3 business days before contacting us in case you did not receive your tracking number yet.
Our customer support can assist with tracking numbers and package deliveries. Please always provide your order number when sending inquiries to help@maitekalnina.com
Estimated Delivery Times
USA: Delivered within 5-8 business days
Canada: Delivered within 8-10 business days
United Kingdom: Delivered within 4-6 business days
Australia: Delivered within 5-8 business days
Europe: Delivered within 5-8 business days
Middle East: Delivered within 7-10 business days
Rest of World: Delivered within 5-10 business days
For more information about shipping, please visit our Shipping Policy.
We have inventory ready to be shipped in warehouses all across the globe: United States, Portugal & China.
First of all, please check that our emails did not land in your spam/junk folder. If you think you've entered the wrong address, please email us at help@maitekalnina.com and we'll update your details.
Once your order is shipped, you will receive a confirmation email (or text) that contains your tracking number.
You can use this tracking number either HERE or on an external international tracking website such as https://www.17track.net/ to track your package in real-time, for your peace of mind.
If you did not receive your confirmation email (or text) within 5 business days after placing your order, please send our customer support a message at help@maitekalnina.com and we'll sort this out.
We use secure, third-party payment gateways to process your payments. We do not retain your credit card information during or after the transaction.
If you choose to save your card information, your credit card details will be tokenized, encrypted, and stored securely by the third-party gateway, and will be submitted directly to your bank for authorisation.
We accept payments by Visa, Mastercard, American Express, Maestro, Apple Pay, Google Pay, Union Pay, Shop Pay, Klarna & PayPal.
We aim to process your refund within 14 business days after receiving your return at our warehouse.
Once your refund is issued, you’ll receive an email notification. Please note, it may take up to 5 additional business days for the funds to appear in your account, depending on your bank’s processing time.
If you haven’t received the refund after 5 business days, we recommend contacting your bank directly.
In most cases, you will not be charged any customs fees. However, customs charges are out of our control and are dependent on the local government. If your order is subject to customs charges, you will be responsible to pay them.
If you want to change or cancel your order, please get in touch with us as soon as you can after ordering. We can typically process changes and cancellations within 6 hours of you placing your order, if your package isn't in transit yet.
For details, please email us at help@maitekalnina.com
Not satisfied?
We offer a 30-day free return period on all our products. Please contact our customer support at help@maitekalnina.com
Return costs for unwanted items are non-refundable at this time.
If you have received your item and there is a problem with defect/package, please contact our customer support.
Please also refer to our Refund Policy.
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